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Email Troubleshooting

EnsuredCompliance Email Troubleshooting If you are not receiving emails from the EnsuredCompliance system, here are several steps that you can try to fix the problem. 1. Check your Spam email folder Email servers may mark emails coming from an unfamiliar source as spam. If the email has been delivered to your Spam folder, we recommend marking the email as "Not Spam." This lets your email service provider know future emails from this address should be delivered to your inbox. 2. Whitelist the email address that the emails are coming from If the emails are not in your spam folder, try adding the systems email address to your email whitelist. This step will need to be completed by your IT department. Please provide your IT department with the following email addresse(s) to whitelist: Email address from the Contact Us page postmaster@rtobenefits.com 3. Whitelist the ip address that the emails are coming from If whitelisting the email addresses above does not solve the problem, it may be necessary to whitelist our email servers IP address. This will also need to be completed by your IT department. Please provide your IT department with the following IP addresses to whitelist: 209.61.151.224 4. Contact RTO Benefits for more troubleshooting If these steps did not fix your email delivery issues, please contact RTO Benefits support for futher assistance. support@rtobenefits.com

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